Here are 7 Be-Attitudes of Customer Service:

1. Be Timely & Responsive

Being prompt and responsive to customer inquiries and concerns is a must for the success of your business. Customers should feel important and their concerns should be addressed, and answered with follow-up in a timely fashion. Things tend to go south when people feel ignored and abandoned. Conducting follow-up phone calls, emails etc. are great methods to ensure concerns have been resolved.

2. Be Kind and Understanding

When you are experiencing difficulties and are frustrated with a service or product, a kind and understanding professional can be soothing and comforting. To de-escalate problematic situations, try to understand the customer’s point of view and issues, and put all efforts into fixing the problem. Avoid transferring customers to multiple service professionals, because it can be frustrating having to repeat information. Get a grasp on the concern(s) and troubleshoot immediately.

3. Be Proactive

Keep guests in the loop with current specials, future promotions and products that might be seasonal or limited. Don’t overload them with a heavy sales pitch, it should be limited to 2 to 3 . If there are any issues that have been identified that might affect the customer, keep them abreast and reassure them that you are committed to providing an exceptional customer experience. Also, give guests clear and concise instructions and information on how they should proceed in the future.

4. Be Open to Feedback & Suggestions

Don’t take feedback negatively or as a personal strike against you or the company. There is always room for improvement, so be an advocate for the customer and make the necessary changes to enhance the client experience. Always thank guests for their feedback and for bringing it up. We only know what to do if we know what they want.

5. Be Transparent & Candid

Let the guest know that you are human and can and relate to them. Once transparency is reached, be candid and alternative ways to order what they want for the best price. The guest will feel like you are on their side and that they are getting the best bang for their buck. Once a positive experience is achieved then repeats business is more likely as well as testimonials that can influence new guests.

6. Be Inquisitive

Being inquisitive and asking the right questions will give the guest the impression that you are interested and committed to the conversation. Being thorough during the ordering phase will prevent any mistakes or confusion the rest of their visit with us.

7. Be Knowledgeable

The worst service failure is have limited knowledge of own your products and services, this can easily turn into a nightmare. Remember, you are considered the expert and customers are seeking guidance in order to make the right decisions. Be knowledgeable of all your products, services and offerings as well as updated menu items.

Put these be-attitudes to work and you're sure to build the experience your guests expect and deserve. Then, you'll be on your way to establishing credibility and creating a memorable experiences that will keep your guests coming back.